Frequently Asked Questions
Everything you need to know about your luxury scent journey with Zimaya.
Are Zimaya perfumes authentic and long-lasting?
Yes, all Zimaya perfumes are 100% authentic and crafted using high-quality fragrance oils. Our formulations are specifically designed for exceptional longevity and sillage to ensure a premium olfactory experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy for fragrances?
Due to the nature of beauty products, we only accept returns on items that are unopened, unused, and in their original cellophane packaging within 14 days of purchase. Damaged or defective items will be replaced immediately.
Do you offer international shipping?
Currently, we ship to a select range of countries. Please check our shipping calculator at checkout to see if delivery is available to your specific location and to view applicable customs fees.
How should I store my Zimaya perfume to maintain its quality?
To preserve the integrity of the scent, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options to ensure a secure and convenient checkout process.